Terms of Service & Charter Booking Policy

Effective date: October 9, 2026

OREA Miami is a trading name of Orea Group LLC (“OREA Miami,” “we,” “us”), a Florida limited liability company. In these terms, “you” and “the customer” mean the person who makes the booking, and “guests” means everyone in your party, including you.

These terms explain how charters arranged through OREA Miami work, including prices, payments, cancellations, weather rescheduling, onboard rules and the limits of our responsibility for Miami yacht charters and related concierge services.

• Website: https://oreamiami.com
• Email: office@oreamiami.com

Please read Sections 2, 7, 8, 12, 14, 15 and 18 carefully. They explain our role as a concierge, how weather rescheduling works, when a charter credit applies, the risks of marine activities, your responsibility for your guests, the limits of our liability, and how disputes are resolved.

1. Our Role and Your Reservation

OREA Miami arranges private yacht charters with independent vessel owners and licensed charter operators (“operators”), and can also arrange optional concierge services from independent suppliers. Your booking confirmation identifies the vessel, the operator, the departure location, date, departure and return times, duration, guest limit, agreed services and total price.

Before payment, you will receive a booking contract (charter agreement) for your reservation, which incorporates these terms and any applicable vessel-specific conditions (see Section 19). Any booking-specific variation must be set out in the booking contract or otherwise disclosed and accepted in writing before payment. If an expressly accepted booking-specific term differs from this general policy, that term governs the relevant issue, subject to applicable law. These terms do not replace or change the legal structure of a vessel-specific charter agreement between you and the operator.

2. Our Role as Concierge and Operator Responsibility

OREA Miami is a Miami yacht concierge. We arrange private charters with independent, licensed vessel owners and operators, who operate the yachts and crew. We do not own, operate, captain or crew any vessel. Each charter is provided by an independent operator, who is not our employee or agent. All charters arranged by OREA Miami are crewed charters with a licensed captain arranged by the operator. OREA Miami does not offer bareboat charters.

The operator, and not OREA Miami, is responsible for:

• the operation, navigation, seaworthiness, maintenance and equipment of the vessel;
• hiring, licensing, training and supervising the captain and crew;
• onboard safety, safety equipment and safety briefings;
• holding the licenses, permits, documentation and insurance required by law for the charter; and
• compliance with U.S. Coast Guard and other laws and regulations that apply to the vessel and the charter.

Optional concierge services, such as catering, decorations, transfers, DJs, photographers or villas, are provided by independent third-party suppliers under their own terms.

We select the yachts we offer with care and stay your point of contact before, during and after your charter. To the extent permitted by law, OREA Miami is not liable for the acts, omissions, negligence, delays or defaults of any operator, vessel owner, captain, crew member or third-party supplier, or for the condition of any vessel or equipment we do not own or control. We will reasonably help you identify and contact the responsible operator or supplier for any claim.

Describing OREA Miami as a concierge does not by itself decide who is legally responsible in a particular situation. Each party remains responsible for its own acts and omissions as determined by applicable law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence where the law does not allow that, or liability for gross negligence, willful misconduct or fraud.

3. Prices and What Is Included

Our charter prices are all-inclusive. All charters are crewed, with a licensed captain arranged by the operator. Unless your written quote expressly states otherwise, every charter price quoted by OREA Miami includes:

• the private yacht for the agreed duration;
• a licensed captain and the crew required for your yacht, including a steward or stewardess where listed for your yacht (your quote confirms the crew included);
• fuel for the agreed charter;
• soft drinks;
• the standard crew gratuity; and
• applicable taxes.

Standard docking and standard cleaning are also included unless your written quote expressly states otherwise. Extraordinary cleaning or damage charges are covered in Section 13.

Optional add-ons such as catering, decorations, transfers, a DJ, a photographer, alcohol or extra time are not part of the charter price. They are quoted separately and are charged only if you approve them in writing before your charter.

Extra tips. Additional tips for great service are always welcome and entirely at your discretion. They are never required.

How booking works. Bookings follow this order:

1. You contact OREA Miami with your preferred date, yacht, duration and number of guests.
2. OREA Miami checks with the operator and confirms in writing that the yacht is available for your date and time. No payment is requested before availability is confirmed in writing.
3. OREA Miami sends you the written quote and the booking contract (charter agreement), which incorporates these terms (Section 19).
4. You sign the booking contract and pay the booking payment (Section 4).

Your reservation is confirmed when OREA Miami has received both your signed booking contract and your booking payment. We will acknowledge this in writing.

4. Booking Payment and Final Balance

A 50% booking payment is due when you confirm your reservation. The remaining 50% is due no later than seven calendar days before departure. For bookings made seven calendar days or fewer before departure, full payment is due at booking. Your confirmation will state the exact deadline in local Miami time and the accepted payment methods.

Payments are non-refundable. Weather and force majeure are handled by rescheduling only (Sections 7 and 9). Where a confirmed charter cannot be delivered because of yacht unavailability or operator failure, the remedy is a charter credit under Section 8, except where applicable law requires a refund. Eligible payments may instead be applied to a rescheduled booking under Sections 6 and 7.

If the final payment is late, OREA Miami will send you written notice. If payment is not received by the additional deadline stated in that notice, we may cancel the reservation and release the vessel and date. In that case, amounts already paid are treated as a customer cancellation under Section 5.

5. Customer Cancellations and No-Shows

If you cancel, there is no cash refund. This applies to any reason for cancelling, including a change of plans, travel disruption, illness or a guest’s inability to attend. The only exceptions are where applicable law requires a refund, or where a specific refund entitlement is stated in writing in your booking confirmation.

If your plans change, please contact us promptly. You may be able to move your charter instead under Section 6.

No-show. A no-show happens only when you and your guests do not show up at all during the scheduled charter window and do not board before its scheduled end. A no-show is treated as a customer cancellation: it does not qualify for a refund, credit or rescheduling, except where applicable law requires otherwise. Arriving late is not a no-show; late arrival is covered in Section 10.

6. Changing Your Charter Date

You may request one ordinary date change by contacting OREA Miami in writing at least seven calendar days before your original departure. The change must be confirmed in writing by OREA Miami and the operator. Submitting a request alone does not change the reservation.

• Rescheduling window: your rescheduled charter must take place within 12 months of the original departure date, or a longer period where applicable law requires.
• Availability: the replacement date is subject to vessel and crew availability.
• Payments carry forward: amounts already paid are applied to the approved replacement booking. Any unpaid balance remains due under Section 4.
• Same price: your original price is preserved for the same yacht, duration and included services. A date change alone does not increase the price.
• No rescheduling fee: OREA Miami does not charge a fee to reschedule the unchanged charter.
• Upgrades: any upgrade, additional time or change to services is quoted separately and requires your approval.
• Add-ons: separately ordered add-ons, such as catering or decorations, follow any supplier terms disclosed and accepted before their purchase.

Rescheduled value cannot be exchanged for cash, except where applicable law requires. If it is not used within the rescheduling window, it expires, except where applicable law requires otherwise.

Requests received less than seven days before departure may be considered individually but are not guaranteed. Approved weather changes under Section 7 do not count toward your one ordinary date change.

7. Weather & Rescheduling

We want you to enjoy your time on the water comfortably and safely. Weather is handled by rescheduling only: a weather-affected booking moves to another available date, and the amounts you paid carry forward to the new date. It does not become a separate transferable credit or a cash refund.

When a weather change is available. Your charter may be moved to another date when:

• Significant rain is approved: significant rain is forecast for your charter location during the scheduled charter hours, and OREA Miami and the operator approve a weather change after reviewing the local hourly forecast. You may make this request from the day before departure up to the scheduled departure time; or
• The captain declares it unsafe: the captain determines that conditions are unsafe for departure and declines to sail, whether or not it is raining.

Light rain, brief passing showers, drizzle, cloudy or overcast skies, or a general daily chance of rain alone do not qualify. Any approved weather change will be confirmed in writing. The seven-day notice period in Section 6 does not apply to weather changes.

What happens after an approved weather change:

• we will promptly offer you the available reasonable alternative dates (Section 8.1);
• amounts already paid carry forward to your replacement booking;
• there is no OREA Miami rescheduling fee;
• your original price stays the same for the same yacht, duration and included services;
• the replacement charter must take place within 12 months of the original departure date, or a longer period where applicable law requires; and
• upgrades or additional services require a separate quote and your approval.

Choosing your new date. You choose a new available date within the 12-month window. If you decline the dates offered or do not choose one, your booking stays open and you may choose any available date until the window ends. If no new date is used within the 12-month window, the booking expires with no refund or credit, to the extent permitted by law.

Captain’s authority. Your captain has final authority over safe departure and operation. Where conditions are safe for sailing, the route or anchorage may be adjusted to suit the weather. If conditions change after departure, the captain may change the itinerary or return early for safety. A charter that has departed and is shortened or changed for weather or safety is not refunded. If a substantial part of the charter time was lost, OREA Miami will discuss with the operator in good faith whether a make-up charter can be offered, at the operator’s discretion.

Your non-waivable rights under applicable law are not affected.

8. Yacht Unavailability, Operator Cancellation and Charter Credit

8.1 Reasonable alternative. In Sections 7 and 8, a “reasonable alternative” means a charter that:

• is on the booked yacht, or on a comparable yacht of similar size, guest capacity (enough for your confirmed party) and standard;
• is for the same duration and from the same or a nearby departure area;
• costs you nothing extra compared with your original booking;
• for another date, takes place within 12 months of the original departure date; and
• is offered to you in writing (email or WhatsApp).

8.2 Yacht unavailability, breakdown or operator cancellation. If OREA Miami or the operator cannot provide your confirmed charter because of a breakdown or mechanical issue, vessel unavailability, operator cancellation or another operational problem (other than weather or force majeure, which follow Sections 7 and 9), we will notify you and promptly offer the available options, such as the same or a comparable yacht on your original date, or another date. A substitute that is materially different from what you booked, for example on a different date or time, a smaller yacht, lower guest capacity or standard, a materially less convenient departure area or a shorter charter, requires your approval.

You receive a full charter credit under Section 8.3, issued promptly, if:

• no reasonable alternative is accepted by the later of your scheduled charter date or 14 days after our notice; or
• you reasonably decline a substitute that is materially different from what you booked.

You do not need to wait for any rescheduling window to end.

8.3 Charter credit. A charter credit under Section 8.2:

• equals the full amount you paid for the undelivered charter, and for add-ons that could not be delivered;
• is issued to you in writing promptly;
• is valid for 12 months from the date it is issued, or longer where applicable law requires;
• can be used toward any yacht offered by OREA Miami, with any price difference payable by you or kept as remaining credit; and
• can be transferred to another person on your written request to OREA Miami.

A charter credit is provided instead of a cash refund, to the extent permitted by law. Where applicable law requires a cash refund, OREA Miami will provide it.

8.4 No other credit or refund. In all other cases, including customer cancellations and no-shows (Section 5), payments are not refunded and no credit is issued, except where applicable law requires.

9. Force Majeure

Neither OREA Miami nor the operator is liable for any failure or delay in performance caused by events beyond reasonable control, including hurricanes, tropical storms and other severe weather, U.S. Coast Guard, port or government orders, marina or waterway closures, security zones, natural disasters, fire, epidemics, strikes, utility failures or acts of terrorism (“force majeure events”). If a force majeure event prevents your charter from going ahead, it is handled like a weather change under Section 7: your charter moves to another available date within 12 months and the amounts paid carry forward; it does not become a separate transferable credit or a cash refund, to the extent permitted by law.

10. Arrival, Charter Duration and Itinerary

Your confirmation will state the boarding location, recommended arrival time and scheduled charter window. Please allow enough time to arrive and board comfortably.

Late arrival. Late arrival is not a no-show. If your party arrives late, the charter still ends at the scheduled return time, so the late time is deducted from your charter. There is no extension, credit or refund for time lost because of late arrival. Please notify OREA Miami as soon as possible if you are running late. Where the yacht and crew are available, OREA Miami and the operator may try to accommodate an extension at an agreed additional price, but an extension is not guaranteed. If no one in your party shows up at all during the scheduled charter window, the no-show rule in Section 5 applies.

Routes, anchorages and activities depend on safe conditions, local restrictions and the captain’s judgment. Specific experiences are guaranteed only when expressly confirmed in writing and when they are legally and safely available.

11. Guests, Guest Responsibility and Onboard Rules

Guest count. The permitted guest count will be stated in your booking confirmation. All guests count toward the vessel’s approved capacity, including children and infants, unless the applicable vessel authorization provides otherwise. Please tell us your full party size before booking.

Your responsibility for your guests. By booking, you confirm that you are at least 18 years old and that you are authorized to make the booking for your group. You agree to share these terms and the onboard rules with every guest before the charter, and you are responsible for the conduct of your guests and for ensuring they follow these terms, the onboard rules and the instructions of the captain and crew. Your acceptance does not waive any individual guest’s own legal rights. OREA Miami or the operator may ask each adult guest to sign a short acknowledgment before boarding, particularly for swimming and water activities.

Safety and conduct. Guests must follow crew safety instructions and applicable laws. Illegal substances, weapons, violence, harassment, dangerous conduct and tampering with vessel equipment are prohibited. The captain may refuse boarding or end a charter early for a serious safety or conduct breach. A charter refused or ended for this reason is not refunded, to the extent permitted by law, and any further charges follow the accepted charter agreement and applicable law.

Alcohol. Only guests aged 21 or older may consume alcohol. You are responsible for ensuring that no guest under 21 is served or consumes alcohol. The captain and crew may refuse to serve alcohol, limit consumption, or remove alcohol from any guest who appears intoxicated or underage, or when they believe it is necessary for safety. Alcohol possession and service must comply with applicable law and the vessel’s rules.

Children. Children must be supervised by a responsible adult at all times, including when wearing a life jacket.

Swimming and water activities. Swimming and use of water toys are permitted only with the captain’s approval and when conditions allow. Guests who have consumed alcohol may be refused permission to swim or use water toys.

Smoking and red wine are not permitted. To protect the yacht’s interior and keep the experience comfortable for everyone, smoking (including e-cigarettes and vaping) and red wine are not permitted on board. An exception is possible only if OREA Miami confirms it in writing at the time of booking, after checking with the yacht owner.

Pets require advance approval from the yacht owner. Please share any special requests with OREA Miami before booking so we can confirm what your selected yacht allows. Any other exception to an onboard rule also requires written yacht-owner approval communicated by OREA Miami before departure. Footwear and outside food rules will be shared for your selected yacht before booking.

12. Assumption of Risk

Yachting and water activities involve inherent risks that cannot be fully eliminated, even when everyone acts with care. These include slips and falls on wet or moving decks, vessel motion, seasickness, sun and heat exposure, sudden weather changes, collisions, and the risks of swimming, snorkeling, paddle boards, floating mats, slides, jet skis, seabobs and other water toys, including drowning, impact with the vessel or other objects, marine life and currents. Consuming alcohol increases these risks.

Each guest decides whether to swim or use water toys and must follow the crew’s instructions. Lifeguards are not provided. Guests with medical conditions, guests who are pregnant, and non-swimmers should consult a doctor where appropriate, tell the crew before departure, and wear a life jacket in the water.

To the extent permitted by law, guests who choose to take part in these activities accept the inherent risks described above. This section does not release anyone from liability for their own negligence where the law does not allow that, including liability for death or personal injury, or from liability for gross negligence or willful misconduct.

13. Damage, Cleaning and Personal Belongings

The booking customer is responsible for documented damage to the vessel or its equipment caused by the customer or their guests, beyond ordinary wear, and for disclosed extraordinary cleaning charges (for example, after spills of prohibited items, vomit or decorations such as glitter or confetti), subject to the applicable charter agreement and law.

If your selected yacht requires a security deposit or a payment authorization hold, the amount, assessment process and release timeline will be disclosed before payment. OREA Miami will not impose an undisclosed security deposit. Damage claims will be supported by itemized evidence and communicated to you.

Please look after your personal belongings. OREA Miami and the operator are not responsible for lost, stolen or damaged personal items, except where caused by their own negligence or where applicable law provides otherwise. Contact us promptly about lost items and we will check with the operator.

14. Customer Indemnity

To the extent permitted by law, you agree to indemnify OREA Miami, Orea Group LLC and its member, employees and agents for claims, losses, damages, fines and reasonable costs (including reasonable attorneys’ fees) to the extent they are caused by: (a) damage, injury or loss caused by you or your guests; or (b) a breach of these terms, the onboard rules or the law by you or your guests. This section does not apply to the extent a loss was caused by the negligence, gross negligence or willful misconduct of OREA Miami, the operator or the crew.

15. Limitation of Liability

To the extent permitted by law:

• Cap. OREA Miami’s total liability arising from or relating to any booking, whether in contract, tort or otherwise, is limited to the amount you paid to OREA Miami for that booking.
• No indirect losses. OREA Miami is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of enjoyment, travel costs, accommodation, lost profits or lost opportunities.

What these limits do not cover. These limits do not apply to, and nothing in these terms excludes or limits: liability for death or personal injury caused by negligence where the law does not allow that liability to be excluded or limited; liability for gross negligence, willful misconduct or fraud; or any other liability or consumer right that cannot be excluded or limited under applicable law. Nothing in these terms limits the liability of an operator to you under the operator’s own charter agreement or applicable law.

16. Payment Questions and Disputes

If you have a concern about a charge, please contact us first at office@oreamiami.com with your reservation reference, so we can review it and try to resolve it quickly. We will respond promptly and in good faith.

If a payment dispute or chargeback is filed, OREA Miami may provide the payment provider with the relevant booking records, including your quote, your signed booking contract and related communications. Nothing in these terms limits your right to dispute a charge with your card issuer or payment provider, or your rights under applicable law.

17. Website Content and Personal Information

Website photographs illustrate the yachts and experiences offered. Current vessel details and your accepted booking confirmation define the service purchased. Details such as layout, equipment and water toys can change, and we will confirm them with you before your charter. OREA Miami will not knowingly use misleading vessel descriptions or conceal material changes.

Content owned by OREA Miami may not be commercially reproduced without permission. Third-party content remains subject to its owner’s rights.

Our Privacy Policy explains how we collect and handle personal information. Promotional use of identifiable guest images requires your separate permission. Booking a charter alone is not consent to marketing.

18. Governing Law, Mediation and Venue

Governing law. These terms are governed by the general maritime law of the United States where it applies, and otherwise by the laws of the State of Florida, without regard to conflict-of-law rules.

Talk to us first. If you have a concern or dispute, please email office@oreamiami.com with your reservation reference and relevant details. We will review the issue and supporting records in good faith and respond within a reasonable time.

Mediation. If a dispute is not resolved within 30 days of your written notice, both parties agree to try non-binding mediation in Miami-Dade County, Florida (or by video) before starting a lawsuit, unless urgent relief is needed. Mediation fees are shared equally unless the parties agree otherwise. Either party may instead bring an individual claim in small claims court in Miami-Dade County, Florida, if it qualifies.

Venue. Any lawsuit arising from or relating to these terms or a booking must be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and both parties consent to the jurisdiction of those courts, unless applicable law requires otherwise.

These terms do not exclude non-waivable consumer rights or liability that cannot lawfully be waived.

19. Acceptance by Signed Booking Contract and Policy Updates

How you accept these terms. After OREA Miami has confirmed in writing that your yacht is available and you have chosen it, OREA Miami sends you the quote and a booking contract (charter agreement) for your reservation. The booking contract incorporates these terms by reference, together with any vessel-specific terms. You accept these terms by signing the booking contract, in handwriting or electronically, before paying the booking payment. Your reservation is confirmed when OREA Miami has received both the signed booking contract and the booking payment.

Sending an inquiry, asking for a quote or browsing our website does not create a booking or any obligation to pay.

An electronic signature has the same legal effect as a handwritten signature. OREA Miami keeps a copy of the signed booking contract, including the version (effective date) of these terms that it incorporates.

Website updates apply to future bookings only. Publishing a new version does not change the terms incorporated into an earlier signed booking contract. Material changes to an existing reservation require your agreement or another lawful basis.

20. General

• Entire agreement. Your signed booking contract, these terms (which it incorporates), your written quote and booking confirmation, and any vessel-specific terms form the entire agreement between you and OREA Miami about your booking. They replace any earlier statements, whether oral or written, on the same subject. If there is a conflict, an expressly agreed booking-specific term in the booking contract governs, then these terms.
• Severability. If any part of these terms is found invalid or unenforceable, it will be limited to the minimum extent necessary, and the rest of the terms remain in full effect.
• No waiver. If we do not enforce a provision at any time, that is not a waiver of our right to enforce it later.
• Assignment. You may not transfer your booking to another person without our written consent. We may assign our rights and obligations to an affiliate or successor business.
• Notices. All notices to OREA Miami must be sent by email to office@oreamiami.com. We will send notices to the email address or phone number you provided when booking.
• Headings. Headings are for convenience only.

Contact: OREA Miami, a trading name of Orea Group LLC. Email: office@oreamiami.com.