Cancellation Policy

Reserving your date

A 50% booking payment confirms your reservation. The remaining 50% is due no later than seven calendar days before departure. If you book within seven days of departure, full payment is due at booking. See Terms, Section 4.

Cancellations and no-shows

Customer cancellations and no-shows are non-refundable, whatever the reason, unless the law requires a refund or your written booking confirmation says otherwise. See Terms, Section 5.

A no-show is only when you and your guests do not show up at all during the scheduled charter window and do not board before it ends.

Arriving late is not a no-show. Your charter still ends at the scheduled return time, so the late time is deducted from your charter, with no extension, credit or refund for the lost time. If the yacht and crew are available, an extension may be possible at an agreed extra price, but it is not guaranteed.

Changing your date

You may change your charter date once, by contacting us in writing at least seven calendar days before departure. The new date depends on yacht and crew availability and must be within 12 months of your original date. Your payments carry forward, your price stays the same for the same yacht, duration and services, and there is no rescheduling fee.

Weather

Your safety comes first. Your charter moves to another available date if the captain decides conditions are unsafe, or if significant rain is forecast during your charter hours. Light rain, passing showers or cloudy skies alone don't qualify. Your payment moves with your booking to the new date. The captain's decision on safety is final.

Weather is handled by rescheduling only, within 12 months of your original date. This stays the same even if you decline the dates offered: your booking stays open until the 12-month window ends. See Terms, Section 7.

If your yacht becomes unavailable

If the yacht or operator cannot provide your confirmed charter, we promptly offer you the available options. If none is accepted by your charter date or within 14 days of our notice, whichever is later, you receive a full charter credit. The credit is valid for 12 months from issue (or longer where the law requires), can be used on any OREA Miami yacht and can be transferred to another person. See Terms, Section 8.

Do you offer refunds?

We do not offer cash refunds, except where the law requires one. A weather-affected booking moves to another available date with your payments carried forward; it does not become a separate credit or a cash refund. If your yacht becomes unavailable and no reasonable alternative is accepted, you receive a full charter credit for the amount paid, valid 12 months from issue, usable on any OREA Miami yacht and transferable. See Terms, Sections 7 and 8.

The full rules are in our Terms of Service & Charter Booking Policy.